Estimate & Work Order Terms & Conditions

By approving this estimate/work order (via text, email, or other written confirmation), the customer acknowledges and agrees to the following Terms & Conditions.

1. Estimates

  • Estimates are based on the information available at the time of inspection.

  • Final costs may vary depending on actual labor, parts, and unforeseen issues discovered during service.

  • Customers will be notified of any significant changes in cost before additional work is performed.

2. Authorization of Work

  • By approving this estimate/work order, the customer authorizes Proper Emoto Co. to perform the listed services and supply parts as needed.

  • No additional work will be completed without customer approval.

3. Parts & Materials

  • Parts may include OEM or aftermarket components, depending on availability and customer preference.

  • Special order parts may require full or partial payment in advance.

  • All parts remain the property of Proper Emoto Co. until paid in full.

4. Labor & Service

  • Labor is billed at the agreed hourly or flat rate outlined in the estimate.

  • Mobile service fees apply and are non-refundable once the technician arrives on site.

  • Proper Emoto Co. technicians will perform all work to industry standards but make no guarantee against damage caused by improper use, accidents, or third-party modifications.

5. Payment Terms

  • Payment is due in full upon completion of service unless otherwise agreed in writing.

  • Accepted payment methods: cash, credit/debit card, electronic transfer (as applicable).

  • Late payments may be subject to additional fees.

Full Service & Safety Waiver

6. Assumption of Risk

  • Customer understands that operating, modifying, servicing, and charging e-motos/e-bikes involves risks of injury, death, fire, and property damage.

  • Customer accepts these risks and agrees to use appropriate PPE and safe operating practices at all times.

7. Battery & Electrical Acknowledgment

  • Lithium-ion systems can enter thermal runaway from damage, defects, misuse, or charging/storage conditions.

  • Customer agrees to follow Proper Emoto Co.’s Safety Guidelines (Section 10) and manufacturer instructions; use only listed/compatible chargers; never charge unattended; and stop use if a pack is damaged, swollen, hot, leaking, hissing, or smells unusual.

8. Scope of Work

  • Services are limited to items listed on the estimate/invoice.

  • We may decline or stop work if unsafe conditions exist.

9. Customer-Supplied Parts/Mods

  • No warranty is made regarding parts not supplied by Proper Emoto Co.

  • Customer is responsible for compatibility, safety compliance, and any resulting issues.

10. Limited Warranty (Workmanship)

  • Proper Emoto Co. provides a 30-day workmanship warranty for labor we performed only.

  • Excludes: wear items, abuse/misuse, racing/stunts, water ingress, corrosion, impact damage, or altered wiring/settings after pickup.

  • Manufacturer warranties apply to new parts where available.

11. Safety Guidelines (Charging/Storage/Use)

  • Charge in a clear area away from flammables; never charge unattended.

  • Use listed/compatible charger and cords; plug directly into a wall outlet; avoid cheap/unlisted chargers.

  • Keep batteries at room temperature; don’t charge when hot or below freezing; avoid crushed/dented packs.

  • Monitor for odor, swelling, smoke, hissing, or heat; if present, move the device away from combustibles only if safe and call 911.

  • Store/transport to prevent puncture, crushing, or shorting; cover exposed terminals; avoid water intrusion.

12. Limitation of Liability

  • Maximum recovery is limited to the amount paid for the specific service.

  • No liability for indirect, incidental, or consequential damages.

  • This waiver does not waive rights that cannot be waived under Arizona law nor liability for gross negligence or willful misconduct.

13. Customer Responsibilities

  • Provide accurate information about the bike, prior modifications, and any known issues.

  • Ensure access to the bike at the scheduled service time.

  • Bikes must be reasonably clean and accessible for safe service.

14. Storage & Abandonment

  • Bikes left with Proper Emoto Co. beyond 7 days after service completion may be subject to daily storage fees.

  • After 30 days without payment or pickup, bikes may be considered abandoned and subject to lien or sale to recover costs.

15. Cancellations & Rescheduling

  • Appointments may be rescheduled with 24-hour notice.

  • Cancellations within 24 hours may be subject to a service call fee.

16. Customer Certification

  • By approving this estimate/work order, customer certifies that they have read, understood, and agreed to these Terms & Conditions, including the Full Service & Safety Waiver.

  • Customer agrees to follow Proper Emoto Co.’s Safety Guidelines and assumes responsibility for safe use and operation of their e-moto/e-bike.